RETAIL & SPECULATIVE ORDERS
Applies to all non-contract orders.
General Acknowledgement
Approval of an estimate via QuickBooks constitutes confirmation that the customer has reviewed and agreed to these terms. By approving an estimate, the customer commits to receiving materials during the designated receiving season specified on the estimate (i.e. Spring/Summer/Fall 2026).
Order Confirmation & Finalization
Approximately two (2) months before materials are expected to be ready for the designated season (or as soon as feasible thereafter), OneCanopy will contact the customer to confirm a receiving date. Once confirmed, the order is deemed final. Quantities and species may not be changed after confirmation. From that point forward, the customer is responsible for the full cost of the order, with final payment issued upon the agreed-upon receiving date.
Receiving, Restocking, and Cancellations
The provisions in this section apply solely to customers collecting materials in person. Customers must pick up materials on the scheduled date. A 48-hour grace period is provided. If materials are not picked up within 48 hours, OneCanopy may restock them, and the customer will remain liable for the full order amount plus a 25% restocking fee.
OneCanopy retains the right to resell any material that is not picked up within the 48-hour grace period and cannot guarantee that material will remain available to the original customer beyond this point. The original customer remains liable for the full cost of the order plus the 25% restocking fee.
Payment Terms
Final payment is due 30 days from the receiving date. A 2.5% monthly late fee will be applied to any outstanding balance not paid within the 30-day payment window.
Material Guarantee & Claims
OneCanopy guarantees materials are healthy and free from pests and disease as of the designated receiving date. Claims regarding quality, health, or viability must be submitted in writing (including photos or documentation, where applicable) within five (5) calendar days of order receipt. Claims submitted after this period will not be considered.
Limitation of Liability
OneCanopy liability is limited to the replacement of material or refund of the purchase price, at its sole discretion. OneCanopy shall not be liable for indirect, incidental, or consequential damages, or losses arising from conditions beyond its control, including but not limited to weather, pests, disease, transportation delays, or improper handling after receiving.
CONTRACT ORDERS
Applies to all orders produced under a custom grow agreement
Order Commitment and Modification
Customers commit to the full quantity and species listed in the estimate. Reductions must be made at least 60 days prior to the estimated receiving date. Customers may reduce total order value by no more than 10%, subject to OneCanopy written approval. Failure to modify within 60 days prior to the receiving date will result in billing for the total estimate amount.
OneCanopy reserves the right to retain or resell any material associated with a reduced contract order.
Cancellation Policy
Cancellations more than 120 days prior to the estimated receiving date may be made with a 50% cancellation fee of the total remaining estimate amount. Deposits are non-refundable in the event of order cancellation. Cancellations within 120 days of the estimated receiving date will result in billing for the full order amount.
OneCanopy reserves the right to retain or resell any material associated with a cancelled contract order.
Scheduling & Receiving Dates
Receiving dates must be communicated upon order placement and confirmed no less than 21 days prior to the final receiving date.
Payment Terms & Deposits
Final payment is due 30 days from the receiving date. Deposits may be required at OneCanopy discretion and are non-refundable in the event of order cancellation. Customers will be notified if a deposit is necessary upon issuance of initial estimate. Final payment is due 30 days from the receiving date. A 2.5% monthly late fee will be applied to any outstanding balance not paid within the 30-day payment window.
Quality Assurance & Claims
OneCanopy guarantees materials meet specified quality and quantity standards as of the confirmed receiving date. All claims regarding quality or quantity must be submitted within five (5) calendar days of order receipt.
Extended Holding Policy
If a receiving date is extended by more than 45 days beyond the original estimate, OneCanopy reserves the right to assess a holding fee of $250 per bench (or equivalent growing space) per month.
Limitation of Liability
OneCanopy liability is limited to the replacement of material or refund of the purchase price, at its sole discretion. OneCanopy shall not be liable for indirect, incidental, or consequential damages, or for losses due to natural events, pests, or other factors beyond its control.
